Role Overview & Purpose

This role sits within the leadership team and is responsible for the day-to-day running of Human Health. It brings together operations, people coordination, systems, administration, marketing delivery, and service support, ensuring the practice runs smoothly and can grow in a steady and sustainable way.

Human Health is an established practice with much already in place. This role focuses on holding, improving, and integrating existing systems while supporting the next phase of growth across practitioners, services, and collaborators.

Core Responsibilities

Practice Management & Operations

Overall responsibility for the smooth day-to-day operation of the practice, including:

Designing, maintaining, and improving operational systems and ways of working

Resource and capacity planning to include rotas, holiday and sickness tracking and cover planning

Developing, implementing, and maintaining policies, procedures and processes

Oversight of systems and tools to ensure they are effective and fit for purpose

Maintaining high standards of data quality, management and reporting

Oversight of key performance indicators, records and issue escalation

Premises and facilities management

Oversight of business subscriptions, licences, and insurances

Service & Delivery Support

Coordination of finance processes, including banking, payroll inputs, month-end reporting, payments, billing queries, and liaison with accountants and bookkeepers

Oversight of pricing services, products and stock ordering systems

Operational management of the Functional Health delivery

Ensuring communications are clear, timely, consistent and aligned with brand values

Coordinating internal and external events as required 1

February 2026

People & Relationships

Leading and supporting the Chiropractic Assistants and administrative team, fostering a positive, capable, and learning-focused environment

Day-to-day people management with appropriate escalation where required

Internal coordination of HR processes and working with outsourced HR providers

Managing relationships with suppliers, collaborators and external partners

Marketing & Growth

Leading and coordinating the delivery of marketing and education activity across the practice. Holding rhythm, follow-through and accountability for agreed outputs

Supporting growth by translating agreed direction into workable operational systems

Contributing to implementation without owning overall strategy or vision

Authority & Boundaries

Day-to -day operational authority sits within this role

Working closely with the Director, major, contractual or directional decisions require sign-off

Routine Chiropractic Assistant cover is not part of this role and should only occur in genuine contingency situations

Skills, Attributes & Experience

Experience in operations, practice management, or senior administration.

Strong organisational and systems capability.

Comfortable leading people and holding responsibility.

Clear communicator.

Able to prioritise and work independently.

A genuine interest in holistic health and values-led work.

Comfortable operating within a growing business.